Return and Cancellation Policy
At SabelleCare, we strive to ensure your satisfaction with every cosmetic product you purchase from our website. Our Return and Cancellation Policy is designed to provide you with the best possible shopping experience. Please read the following guidelines carefully to understand our policy:
Returns:
We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, unopened, and in the same condition as received. It must also be in the original packaging. To initiate a return, please contact us at sabellecare@gmail.com within the stipulated timeframe and provide your order details and reason for the return.
Upon receiving your return request, we will provide you with instructions on how to proceed. Please note that the customer is responsible for return shipping costs unless the return is due to an error on our part.
Cancellations:
We understand that circumstances may arise where you need to cancel an order. You can cancel your order within 24 hours of placing it by contacting us at sabellecare@gmail.com with your order details. We will make every effort to accommodate your request; however, if the order has already been processed or shipped, we might not be able to cancel it.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately at sabellecare@gmail.com. We will require photos of the damaged or defective product along with your order details. Upon verification, we will either issue a refund or send a replacement, whichever you prefer.
Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons, such as opened or used cosmetics, skincare, or beauty products, unless they are damaged or defective upon arrival.
Contact Us:
If you have any questions or concerns regarding our Return and Cancellation Policy, please contact us at sabellecare@gmail.com. We are here to assist you and ensure your satisfaction with every purchase from SabelleCare.